Scammers are getting more sophisticated. Anyone can fall victim – not just vulnerable seniors.  Whether it’s a phone call, email, or door-to-door sales, everyone needs to take precautions to protect themselves and know what to do when they do fall victim.   

First, what are some red flags that indicate that an Elder is vulnerable? Elders who are often isolated, experiencing conflicts with family, no longer making decisions themselves, or struggling with their health are the easiest targets. Elders with diminishing capacity are more susceptible to falling victim to scams. Some red flags that to watch for are inconsistent bill payments, unusual purchases, unopened mail, and diminished understanding of financial concepts such as basic math skills, taxes on purchases, and interest rates. Uncharacteristic actions should trigger an alert to exercise precautions.  

Second, what are some practical precautions? Other than the obvious strategies of securing physical and electronic access to one’s finances, engage in meaningful conversations with the Elder and if there are any new friends brought up in conversation then enquire about them and their intentions. A code word could also be established between loved ones. Perhaps, a scam artist phones the Elder, pretending to be their grandchild and asking to borrow money, then the Elder or their loved one can ask for the code word to verify the identity of the caller. When in doubt, hang up the phone, delete the email, or close the door. If you suspect fraud, report it to: the Canadian Anti-Fraud Centre at 1-888-495-8501, the Royal Canadian Mountain Police, or your local police. If the contact was through text or email, then report it to the Spam Reporting Centre.  

Third, what should an Elder do when they do fall victim? Most victims do not speak up due to feelings of shame or embarrassment or they simply do not know what to do. Step one is to report the scam. Step two is to know what the Elder’s rights are and who to contact. For example, door-to-door sales of over $50.00 are regulated under Ontario’s Consumer Protection Act. Anyone can contact Consumer Protection Ontario to seek help at 1-800-889-9768. Here is more information on the regulation of door-to-door sales and how those contracts could be terminated. On February 1, 2021, the Advocacy Centre for the Elderly sent their Consumer Protection Act Review to Ontario’s Ministry of Government and Consumer Services. Their review can be read here. We look forward to any legal reforms that improve the protection of vulnerable persons.  

Thank you for reading.

Jennifer Wan